FAQ

Terms & Conditions

Questions

Payment and Refunds
Pre-made products and services will be paid for and received at checkout.
No returns are accepted under any circumstances.

Due to the nature of the web and graphic design process as well as the time involved, refunds are not given for any reason.
We accept credit cards and debit cards through PayPal. A PayPal account is not required for checkout. Should you have an issue with your payment, please contact our team before placing an order.
Presale Conditions
In the case of presold items, we will release a tentative launch date that will show up in the item description and will send all paid-for themes to the the customer's email address registered after the purchase. Customer refund requests will not be completed before that period. Refunds will be granted only in the event of it taking us up to an extra 4 weeks to deliver - in which case, the customers will automatically receive their money back.
Publishing Format
Themes are for use on Blogger.com or Wordpress.org blogs. Our themes cannot be used on blogs hosted by other platforms. Customers shall make sure they've purchased the correct version of the theme in order to be able to upload and make use thereof.
Browser Compatibility
All designs are scanned for issues in the latest browser versions: Internet Explorer, Mozilla FireFox, Chrome, Opera, and Safari. This guarantee does not cover AOL, text-based browsers, screen readers, hand-held or outdated browsers, or any requested special effects that we have advised against. Unless specifically requested and purchased by a customer, we do not code for browsers older than the current release. We do not guarantee our themes will work with third-party comment services and "related posts" services as our themes are heavily customized.
Added Fees and Additional Purchases
Only in the case of requested changes, upgrades or installations will our team charge an additional fee.

 Based on our hourly rate of $45, these fees are non-refundable once the project has commenced.
Licensing and Copyright Transfer
All the rights of the resources or any material used to create a theme will remain intellectual property of Blog Milk Shop. Only personal use is provided. Customers can purchase complete rights in order to remove our credits, which will be billed accordingly at $450 - This payment is expected prior to rights relinquishment and credit removal.
Data and Post Backup
Blog Milk provides content backup only in the case of "custom installations". In any other case it will be the customer's responsibility to back up any important layouts, content or files.
Data and Post Backup
Blog Milk provides content backup only in the case of "custom installations". In any other case it will be the customer's responsibility to back up any important layouts, content or files.
Copyright Infringement and Legal Action
In the case of a customer: If a theme is passed on to an individual who has not paid for our services, an added fee of $200 will be charged to the customer via PayPal.


In the case of a designer or shop: Blog Milk is an authentic concept, a joint force between bloggers, designers and marketers and goes an extra mile to provide customers with the best. 


Blog Milk Shop has complete intellectual and creative rights of every theme produced. All themes, styles and tools are intellectual property of Blog Milk Shop. If a designer claims our work as their own, we proceed to remove the codes and legal action is taken.
Authorization and Affiliation
The credits in your theme footer should never for any reason be altered or removed. Blog Milk Shop offers collaborations programs with other designers and has everyone's best interest in mind. Designers shall not use our themes for commercial purposes.
Blog Milk Shop themes have an inbuilt tracking system in them. We reserve the rights to accessing the following information: Customer's URL, name and blog information and will privately advise a customer about infringement.
Support and Access
Blog Milk Shop Provides support for every theme available. Support will be offered between the hours of: 8:00am - 4:00pm EST, Monday - Friday.
Closed on US holidays.
The reply window expectation will be between 24-72 business hours.
Our team will need temporary access to a customer's blog. Blog Milk Shop vows to not access any of the private information while performing tests beyond CSS, html and layout information. Customization or additional changes will not qualify as support.
Post Installation Modifications
Themes are customizable with regards to fonts and colors. The description of each theme tells the customer in detail what is or not customizable. Customers are able to contact Blog Milk Shop if in doubt. Installation packages won't include future changes.
The maximum time spent on an installation is 2 hours. Customers are welcome to make changes to their theme - as long as they do not remove the credit links.
Blog Milk Shop is not responsible for errors created by customer alterations.
Pricing ans Stock
All prices are subject to change. Fees may vary depending on the extent of the work put into a theme or the platform that it was built for. In the case of a sale, customers will be notified about the one-time offer. Blog Milk will only sell 20 issue of each theme. "Out Of Stock" themes will not be re-stocked. Blog Milk reserves the right to sell 5 more issues of each theme in the case of a quick sale.
Custom Sites and Blogs
Custom work and additional orders will require a deposit in order for date reservations.
The second and final payment needs to be made prior to installation or document handover.


Wait time: Any projected dates quoted during the design process are meant to be accurate but depend on your own availability. In the case of personal emergencies, dates will change for all clients and discounts will be offered if needed.
Proofing
: We calculate a maximum amount of 3 proofs before designing the final look.


Revisions: 
Additional coding or graphic work does not include any coding replacement after approval but they do include revisions only in the case of coder error.


Cancellation & Refunds: 
Due to the nature of design work, refunds will not be issued under any circumstances. Should the client choose to terminate a project for any reason, they will have a design credit for the amount of any invoices paid, for a period of 3 months after document handover.
Interface or Client Error
Blog Milk Shop's themes do not interfere or affect the customer's interface. Any issues regarding a customer's interface should be reported by the customer directly to the host. Blog Milk Shop is not responsible for any interface failures, delays, incompatibility issues, maintenance problems, or blog cancellations.
Unforeseen Events and Shop Termination
In the case of Blogger or Wordpress changing their permission for custom themes or shop shutdown for any reasons, Blog Milk will not be responsible for client errors, changes, graphic losses, upgrades or refunds of any kind.
Privacy Policy
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Personally-identifiable information (such as your name, address, e-mail address, or phone number) will not be collected unless given by you voluntarily and knowingly.
In the case that you do submit personally-identifiable information to us, it may be stored by Blog Milk Shop and may be used by Blog Milk Shop to contact you. Your personally-identifiable information WILL NOT be sold, rented or disclosed to a third party for use in marketing or solicitation. Blog Milk Shop will confidentially maintain your personal information and will use it only to enhance or support your relationship with us.

Blog Milk Shop reserves the rights to update and change the terms and conditions at any time.
By visiting www.blogmilkshop.com you accept the terms and conditions as specified on this page after any modifications to these terms.
Last Update January 2017
 

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